Run
Privacy Policy
How we collect, use, and protect your information
Last updated: March 15, 2024
Introduction
Run ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our generative microcontent assistant service, including our website, mobile applications, API services, and related platforms (collectively, the "Service").
This Privacy Policy applies to all users of our Service, including trial users, paid subscribers, and enterprise customers. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. This Privacy Policy is incorporated into and forms part of our Terms of Service.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Create an account or register for our Service
- Subscribe to our paid plans or make purchases
- Contact us for customer support or inquiries
- Participate in surveys, contests, or promotional activities
- Subscribe to our newsletters or marketing communications
- Provide feedback, reviews, or testimonials
- Upload content, images, or other materials to our platform
- Configure your account settings and preferences
- Integrate third-party services with your account
- Request technical support or report issues
- Attend webinars, demos, or other events we host
Information Automatically Collected
When you access and use our Service, we automatically collect certain information about your device and usage patterns:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, features used, click patterns)
- Location information (general geographic location based on IP address)
- Performance metrics (loading times, error rates, system performance)
- Referral information (how you found our Service)
- Search queries and content generation requests
- API usage statistics and patterns
- Security logs and access attempts
- Communication metadata (timestamps, delivery status)
Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms when you connect your accounts
- Payment processors for transaction verification
- Marketing partners and advertising networks
- Data analytics and enrichment services
- Public databases and directories
- Business partners and integration providers
- Security and fraud prevention services
Content and Creative Materials
When you use our AI-powered content generation features, we process and temporarily store your input prompts, generated content, and creative materials to provide the Service. This includes text prompts, image uploads, brand guidelines, style preferences, and any content you create or modify using our platform.
How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
Service Provision and Management
- Providing, operating, and maintaining our Service
- Processing your account registration and authentication
- Managing your subscription and billing
- Delivering AI-generated content and recommendations
- Personalizing your experience based on preferences and usage patterns
- Providing customer support and technical assistance
- Processing transactions and managing payments
- Enabling collaboration features and team management
Communication and Marketing
- Sending service-related notifications and updates
- Delivering marketing communications and promotional offers
- Conducting surveys and gathering feedback
- Providing educational content and best practices
- Announcing new features and product updates
- Inviting you to events, webinars, and community activities
Analytics and Improvement
- Analyzing usage patterns to improve our Service
- Training and improving our AI models and algorithms
- Conducting research and development activities
- Monitoring service performance and reliability
- Identifying and fixing bugs and technical issues
- Developing new features and capabilities
Legal and Security
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, abuse, and security threats
- Enforcing our Terms of Service and other policies
- Responding to legal requests and court orders
- Protecting our rights, property, and safety
- Investigating and preventing prohibited activities
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Service Providers and Business Partners
We work with trusted third-party service providers who assist us in operating our business and providing the Service:
- Cloud hosting and infrastructure providers (AWS, Google Cloud, Microsoft Azure)
- Payment processors and financial service providers
- Customer support and communication platforms
- Analytics and performance monitoring services
- Marketing automation and email service providers
- Security and fraud prevention services
- Content delivery networks and optimization services
- AI model providers and machine learning platforms
- Data backup and disaster recovery services
Legal Requirements and Protection
We may disclose your information when required by law or to protect our legitimate interests:
- In response to valid legal process (subpoenas, court orders, warrants)
- To comply with applicable laws and regulations
- To protect the rights, property, or safety of Run, our users, or others
- To investigate potential violations of our Terms of Service
- To prevent or address fraud, security, or technical issues
- In connection with legal proceedings or disputes
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization. We will provide notice of such transfer and any choices you may have regarding your information.
Consent and Direction
We may share your information with your explicit consent or at your direction, such as when you choose to integrate third-party services with your account or share content publicly through our platform.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security program includes technical, administrative, and physical safeguards designed to protect your data.
Technical Safeguards
- End-to-end encryption for data transmission using TLS 1.3
- AES-256 encryption for data at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated threat detection and response systems
- Secure API design with rate limiting and authentication
- Regular security updates and patch management
- Network segmentation and access controls
- Intrusion detection and prevention systems
Administrative Safeguards
- Employee background checks and security training
- Role-based access controls and principle of least privilege
- Regular security awareness training programs
- Incident response and breach notification procedures
- Data retention and disposal policies
- Vendor security assessments and contracts
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Biometric access controls and surveillance systems
- Environmental controls and redundant power systems
- Secure disposal of physical media and equipment
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot provide absolute security, but we are committed to maintaining industry-standard security practices and continuously improving our security measures.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For privacy-specific inquiries, you may also contact our Data Protection Officer at privacy@run-assistant.com. We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.